1. Our Return Policy.
2. Cancelled orders.
3. Payment.
4. Shipping times.


1. Our Return Policy:
We will repair or replace any items that are either engraved incorrectly, or where a spelling error is our fault.

No stone is ever completely black; there are always some small imperfections within the stone. These natural imperfections are nature’s beauty mark’s and can enhance the beauty of the stone. When ever possible we will make every effort to use the stone in the best orientation to minimize the appearances of any imperfections, however we can not be held responsible for any imperfections that Mother Nature has provided.

Items where you send us misspelled text will be engraved exactly that way unless we accidentally catch the problem. Please check your spelling on all orders before final approval is given to start the order. A "Virtual Sample" will be created digitally to simulate the engraving and E-Mailed to you. Any problems that exist in the virtual sample once you approve it will not be grounds for replacement after the engraving is complete.

If items are damaged by shipping, you must file a claim with the shipper for replacement.
Back to Top

2. Cancelled orders:
Orders may be cancelled at any time before we actually start engraving an object. Once engraving has begun, you may not cancel or return your items for refund. Cancelled orders are subject to a 15% restocking fee where we will mail a check for the order total minus 15%. Shipping charges are not refundable.
Back to Top

3. Payment:
We accept Visa, MasterCard, PayPal, and American Express with verifiable address. Credit card orders can be shipped to the cardholder's address or a third party when so requested and when card ownership is verifiable.

Please, do not send cash by mail or common carrier.
Back to Top

4. Shipping times:
All orders are filled "first come first serve" basis. Our standard production time is 4-14 working days. Please notify us of any critical dates so that we may try to meet your deadlines.

Currently we ship Via UPS and USPS for your convenience. This can take anywhere from 1-6 business days delivery time, depending on where you live.

We ship all orders as soon as possible. We will attempt to email or call you when there are back orders and/or other delays.

Currently we only ship to the lower 48 states.

We do not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer's specifications, changes, or grammatical inaccuracies in any product included in the Precision Engravings Inc. website. Prices are subject to change without notice. Prices on the current web pages supersede all previous web pages published.
 

4. Installation:
Precision Engravings Inc. is not responsible for any installation charges anywhere or at any time, should you decide to have the marker installed in a Pet Cemetery you will be responsible for any and all installation charges.

If you still have questions, call us (781) 752-5258 or send us an E-MAIL and we will promptly respond.
Back to Top